Are we that cold?

Are we so cold a society that a waitress at a popular restaurant in the urban core is taken back when asked how she's doing? Seriously, the exchange went like this:

Her: "How are you today?"
Me: "Fine, and you?"
Her: -still smiling, but with a dumbfounded look - "Uhh... I'm doing good. Sorry. Delayed reaction. I'm not used to people asking me how I'm doing."

Is that really the kind of society we want to live in? Is that the kind I want to live in?